no one has ever been able to tell me when my residential ph. line will qualify for dsl. all i want to know is when? 2 weeks, 2 months, 2 years, never??? all i want is a straight answer! i'm 10 minutes from downtown minneapolis, i don't live in the sticks. why is this so difficult? (i changed some of my answers to "X's") I'm not sure if i was chatting with a live person or a robot but i didn't have the guts to ask.
Thank you for using Qwest.com. A Sales and Service Consultant will be with you in a moment. Currently, your estimated wait time is 0 minutes and 11 seconds.
Welcome to the Qwest.com live chat service. My name is Scott. May I please have your name?
you: DSL service is currently not available at my residence. How do I know that it will ever be available? Is there a timeline?
you: Harvard Price
Scott: Sure, I will be happy to assist you.
Scott: I apologize for the inconvenience.
Scott: May I please have your primary telephone number?
you: 651-639-XXXX
Scott: Thank you for waiting. I'll be with you in just a moment.
Scott: Thank you.
Scott: Just to verify that I am speaking with the responsible party on this account, please provide me with your Qwest billing account code (the last three digits of Qwest account number on your bill) or the last four digits of your Social Security number.
you: XXXX (SS#)
Scott: Thank you.
Scott: Thank you.
Scott: Just a moment while I review your account. Thanks for waiting.
Scott: Thank you. I am going to run some additional tests.
you: OK
Scott: I will be right with you.
Scott: I'm sorry, our records indicate that DSL is not available at this location.
Scott: We have no estimated date as to when DSL will be available at your location, but if you'd like I can refer your request to our DSL group for further investigation. They will test your line for the possibility of providing DSL to your residence and will contact you with the results within 5-7 business days. There is no charge to conduct this test.
you: I had this done about 6 months ago and was told that the testing proved that my line still did not qualify. Unless something has changed there's no point intesting this again. I'm more interested to know a timeframe of when I met expect this service to be available.
Scott: You may run the test again after six months. It may show different information for the results. I do not have any specific date at this time.
Scott: What would you like to do?
you: I would like the line tested again if there's a chance something has changed.
Scott: I will run the test through for you now. I do not know anything, until it comes back.
Scott: Just a moment while I review your account. Thanks for waiting.
Scott: The test has been sent.
Scott: Before we end our chat session, I would like to recommend Paperless Billing. Qwest Paperless Billing offers flexible payment options, notifies you via e-mail when your bill is available online and eliminates the hassle of mailing in paper statements. Sign up today and you can enter a drawing for a $1,500.00 gift card! If you haven?t already, would you like to take a few moments to register for Paperless Billing?
you: No thanks. How will I know when the line test is completed?
(several minutes pass)
Scott: I'm sorry for the delay. I'll be right with you.
Scott: We will call you at home by the end of the week.
you: OK, thanks
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