aol is a company i have avoided my entire technical career. you've seen the free cd's in the supermarket & no doubt received them in the mail at your home promising you 1000 free minutes (or whatever) if you sell your soul to them. my advice: don't do it. for a time, receiving the cd's in the mail was fine because i would promptly insert the cd in the garbage and use the free cd jewel case, (because hey, free jewel case) but they finally wised up to that and now no longer provide the free cases. if you don't know, aol basically tries to encapsulate their interpretation of the www and pretty much makes you live in that world while simultaneously taking over your computer. no thanks. recently a guy named vincent ferrari called aol and tried to cancel his account with aol. he was aware of their notorious shoddy customer service and recorded the conversation. the transcript and audio can be played
here. it's actually quite humorous and anybody that has received poor customer service can relate.
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